Innovation in the workplace is often the result of unplanned interaction. Critical information leading to business innovation comes from such informal encounters, typically between colleagues working in different departments who are not otherwise programmed to come together.

Space Syntax works with clients to identify the connections between the layout of space in buildings and the patterns of human behaviour that occur within them. We show how to create levels of movement, encounter and interaction that drive business performance.

Client objectives

Return on investment.
Business effectiveness.
Speed of design & planning process.
User wayfinding, comfort & convenience.
Staff communication & productivity.
Safety & security.
Staff satisfaction & retention.
Visitor satisfaction.
Tenant satisfaction & retention.
Organisational character & identity.
Development & dissemination of knowledge/culture.


Pre-planning & design
Portfolio evaluation: buy/sell/keep/develop.
Growth/downsizing strategy.
Site evaluation & selection.
Building evaluation & selection.
Competitor analysis & precedent studies.
Existing user behaviour analysis.
Working culture definition.

Planning & design
Critical review of development proposals.
Masterplan design.
Overall building layout design.
Department layout design.
Furniture layout design.
User behaviour forecasting.
User group profiling.
Character & identity creation.
Wayfinding & signage strategy.
Planning support.
Tenant negotiations.

Post-planning & design
User flow enhancement (signage & wayfinding).
Tenant lease/renewals negotiations.
Performance benchmarking.
Staff interaction enhancement (layout redesign).
Growth & downsizing.


Stage 1  Building Baseline Study

Data collection
User flow volume/density
Staff/visitor interaction
User attitudes interviews/questionnaires.

Performance modelling
Location accessibility analysis (public & private transport)
Building layout efficiency
Vertical movement efficiency
Departmental structure & location
Movement network capacity
Entrance/exit capacity.

Stage 2  Design Strategy

Forecast simulation
User flow volume & density
User interaction & communication intensity
Safety & security effectiveness.